Returns & Exchanges
At Hilary Druxman Design, we want you to be completely satisfied with your jewelry purchase; if for any reason you are not, we offer returns and exchanges on unworn items within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization number.
Prepare the Package
Place the jewelry in its original designer packaging and include a copy of your invoice to ensure your return is identified correctly.
Ship the Item
Securely seal your package and send it to our Winnipeg studio using a trackable shipping method to protect against loss or damage.
Process and Refund
Once our team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing