Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Hilary Druxman jewelry?
Our designs are primarily handcrafted using high-quality sterling silver and 14k gold. Many pieces also feature semi-precious stones, pearls, and unique mixed media elements.
How long will it take to receive my order?
Standard orders are typically processed within 2-4 business days. Shipping times vary by destination, but most North American customers receive their jewelry within 5-10 business days.
Do you offer international shipping?
Yes, we ship our designs worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, we accept returns or exchanges on unworn items in their original packaging within 14 days of delivery.
Can I request a custom design or modification?
Hilary Druxman specializes in meaningful, custom jewelry. Please contact our studio directly to discuss personalized projects, custom engravings, or specific modifications to existing designs.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with harsh chemicals, perfumes, and water. Clean your silver jewelry with a soft polishing cloth and store it in a dry, airtight container.